ALL CLASSES REQUIRE A 12-HOUR ONLINE CANCELLATION
If you late cancel or no show the following will apply:
INTRO OFFER If you late cancel your class will be forfeited and a $10 fee will be charged. If you no show, your class will be forfeited and a $25 fee will be charged.
CLASS PACKAGES If you late cancel or no show your class will be forfeited.
MEMBERSHIPS (all auto-pay memberships) All cancellations must be made online. We do not accept cancellations via phone or email. If you late cancel your class will be forfeited and a $10 fee will be charged. If you no show, your class will be forfeited and a $25 fee will be charged.
PRIVATE AND DUET SESSIONS If you late cancel or no show your session will be forfeited and you will be charged for the full session.
AUTO-PAY MEMBERSHIP - ADDITIONAL TERMS
There is a 3-month commitment for auto-pay memberships after which is month-to-month. You can upgrade your membership before the end of this term, but you cannot downgrade. If canceled before the 3-month period is up, any outstanding balance is due at the time of cancelation.
Your monthly membership fee covers a 30-day period from the date your auto-payment processes.
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Your auto-pay membership auto-renews every 30 days. Any unused classes do not roll over. By purchasing, you agree to the terms and authorize Pilate-ology to process this recurring charge at the current price. Your membership will auto-renew until you cancel. -
Prices are subject to change at any time.
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To cancel your membership: email us at info@pilate-ology.com 1 week prior to your auto-payment date. Once a payment is processed it will not be refunded.
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To freeze your membership: email us at info@pilate-ology.com 1 week prior to your auto-payment date. Once a payment is processed it will not be refunded nor put towards future auto-payments or other services.
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A freeze is a minimum of 1 auto-pay month/cycle and a max of 3 auto-pay months/cycles. You cannot freeze your account mid auto-pay/month cycle. Booking is not available until your account is un-frozen.
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Classes do not automatically cancel if you freeze your account. If you freeze your account, you are responsible for any classes not canceled during the freeze. Any uncanceled classes during a freeze will be charged at a regular single class rate.
STUDIO POLICY
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If you are new to Pilates reformer we REQUIRE a Back To Basics class or Private Session before being permitted to take an All Level or Advanced class.
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All class bookings and cancellations must be done online. We do not accept cancellations via email or phone.
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Memberships, Class Packages, Private and Duets cannot be shared, transferred, or refunded once payment is processed.
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Prices are subject to change without notice.
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Classes and instructors are subject to change without notice.
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There is a 5 minute grace period for classes after which you will be considered a no-show and not permitted to enter. This is for your safety and to avoid disrupting others.
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We may cancel a class within 6 hours prior to start if there are 3 or less clients enrolled.
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Must be 18 to join group classes. Privates and Duets sessions are available for those under 18.
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Grippy socks are required for all classes. Socks are available for purchase if you do not have your own (women size 6 up to men size 10).
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If you are pregnant, consistent customers may continue group classes but will be required to take private sessions each trimester to learn modifications. If you are a new client or using Class Pass you are only allowed to take private sessions to start.
