TEMPORARY COVID-19 POLICY FOR ALL IN-STUDIO CLASSES


  1. BulletMask are required to enter the studio.

  2. BulletThere is no water dispenser. Please come with your own pre-filled water bottle.

  3. BulletGrippy Socks are required. We do not provide any loaner socks. If you arrive without socks you will need to purchase a pair or forfeit the class.


NEW TO PILATE-OLOGY? HERE ARE A FEW FREQUENTLY ASKED QUESTIONS:


I’M NEW TO PILATES/REFORMER. CAN I START WITH ANY CLASS?

We do require a beginner class (Fun-damentals) or a Private Session to start. Unfortunately, jumping into any class when you are new can be disruptive to the other clients. If you have chronic pain, are recovering from an injury, or are pre/post-natal we require a Private Session to start.


HOW DO I SCHEDULE GROUP CLASSES?

All classes are reserved online, through the Pilate-ology website or the Mindbody website. You must create an account with us online and all classes and services are pre-paid.

Sorry, we do not accept class reservations or cancelations via email or phone. No walk-ins can be accepted.


HOW DO I SCHEDULE A PRIVATE OR DUET SESSION?

To REQUEST a Private or Duet session click here: Appointments. We will email you back with a confirmation or with some other day/time options within 24 hours. Please note that you must have an account created with a credit card on file in order for us to confirm the appointment. All sessions are pre-paid at the time of confirmation.


WHAT SHOULD I BRING/WEAR TO CLASS?

We do require grippy socks in all classes and session. You can bring your own or purchase them at Pilate-ology. Please wear stretchy clothing. Be aware you will be laying down with your legs up… so please do not wear short shorts. Please no zippers or jewelry. If you are wearing something that tears/scratches the reformers you will be responsible to replace/repair it. Please bring your own water bottle.


HOW OFTEN SHOULD I PRACTICE PILATES?

We feel 2 times per week is a great way to maintain your Pilates body while 3 times a week or more will significantly change your body. Consistency is key to getting results. Pilates is safe enough to do every day but 3-5 times a week is ideal and leaves little room for burning out.


I WOKE UP SICK, MY BABYSITTER DIDN’T SHOW UP, I HAD TO WORK LATE, I CAN’T FIND PARKING, I’M STUCK IN TRAFFIC… ARE YOU STILL GOING TO CHARGE ME?

We understand that this stuff happens. While we are sympathetic to these unpleasant surprises you must understand that reserving classes is done at your own risk. We do hold everyone responsible for our 12-hour online cancellation policy.

Always assume there will be traffic and parking can be a challenge for any business located on Ventrura Blvd. All parking behind the studio is at your own risk. We do not offer reserved parking. There are meters on Ventura Blvd., the side streets, and there is free parking one block south on Valley Vista.

There is a 5-minute grace period for all in-studio classes. Your position in class may be given to a person standing by if you fail to arrive after 5 minutes. If you arrive after the 5-minute grace period, you will not permitted to join that class as this will be can be very disruptive to the others in class and unsafe for you. You will still be considered a no-show and be held to the 12-hour cancelation policy. There is no grace period for any virtual classes. If you are late to a virtual class, you cannot be added into the room and will be considered a no-show. Sorry, we know this is a bummer but there will be no exceptions.


CAN I FREEZE MY MEMBERBSHIP, CLASS PACKAGES, PRIVATE OR DUET SESSIONS?

We only offer freeze options to our Auto-pay Memberships. You may freeze your membership for a minimum of 1 month/cycle and up to 3 months/cycles. A freeze is an entire billing month/cycle. You cannot freeze your membership mid month/cycle.


I’M PREGNANT, IS IT OK TO DO PILATES?

If you are a current customer and become pregnant you will be allowed to continue group classes with your doctor’s consent and will be required to take a Private Session each trimester.

If you are new to our studio and pregnant you will only be permitted to take Private sessions with your doctor’s consent.

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